Survey responses about Clearstream reflect high overall satisfaction, particularly with its ease of use, strong Rock RMS integration, and exceptional customer service. Users praised its responsive and knowledgeable support team, seamless SMS functionality, transparent pricing—especially regarding shortcode registry—and helpful onboarding experience. The platform is viewed as user-friendly for both staff and volunteers, and many noted Clearstream as a preferred alternative to Twilio due to its simplified management of messaging infrastructure. While some would like improved documentation, deeper Rock integration beyond the SMS pipeline, and a more usage-based pricing model, the consensus is that Clearstream is a reliable, well-supported, and adaptable texting solution for church communication needs.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has
refrained providing any ratings themselves. The overall ratings presented in this report
represent an average of the community's individual ratings. The comments provided by
participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner Clearstream. Please summarize the comments in a way that is professional, concise, and
accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the
following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they
had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors
were omitted from the analysis. These ratings were deemed potentially biased due to a
perceived conflict of interest.