| What is your standard transaction fee structure, including percentage and any flat fees?
|
Interchange pass through at published card-brand cost plus $0.05 and 1.5 basis points
(0.015%).
These fees
are passed through at My Well’s cost, typically resulting in 50% cost reduction compared
to
similar
competing service providers. |
Did Not Disclose |
Did Not Disclose |
Most churches using SecureGive see an effective rate of 2% or less. The complete rate
breakdown
is 2.5% +
30¢ for credit, 1.75% + 30¢ for debit, and $1.50 flat rate for ACH. |
Varies by customer |
Rates up to 2.5% + $0.30 for cards and 0.5% + $0.30 for ach 2. Volume discounts available
|
Did Not Disclose |
Our fee structure is a percentage of the donation amount plus a 30 cent charge per
transaction.
We offer
negotiated pricing on the percentage rate. |
Did Not Disclose |
We charge 2.95% per transaction on our standard tier and a reduced fees of 1.75% on our
pro
tier. The pro
tier just has a monthly subscription fees of $150 only while the standard tier has no
monthly
fees. Only per
transaction fees is charged on that. |
| Are there any additional fees (setup, subscription, etc.)? |
Monthly platform fee that varies depening on number of transactions. |
– |
– |
Monthly Subscription (No Contract) |
Varies by customer and products |
Annual Subscription |
– |
No setup fees |
– |
None at all. |
| Does your platform allow the donor to cover the processing fee of the transaction? |
Yes |
– |
– |
Yes |
Yes |
Yes |
– |
Yes |
– |
Yes |
| Does your platform integrate natively with Rock? |
Yes |
– |
– |
Yes |
Yes |
Yes |
– |
Yes |
– |
Yes |
| Does your platform offer an API for custom integrations? |
Yes |
– |
– |
Yes |
Yes |
Yes |
– |
Yes |
– |
Yes |
| Is documentation publicly available? |
Yes |
– |
– |
Yes |
Yes |
No |
– |
Yes |
– |
Yes |
| Which of the following payments is your service able to handle? |
Credit Card, Debit Card, ACH, Apple Pay, Google Pay, Bitcoin, Stocks |
– |
– |
Credit Card, Debit Card, ACH, Apple Pay, Bitcoin, Stocks |
Credit Card, Debit Card, ACH, Apple Pay, Bitcoin, Stocks |
Credit Card, Debit Card, ACH, Apple Pay, Google Pay, Bitcoin, Stocks, Roundups, DAFs |
– |
Credit Card, Debit Card, ACH, Apple Pay, Google Pay, Bitcoin |
– |
Credit Card, Debit Card, ACH, Apple Pay, Google Pay, Venmo, Bitcoin, Stocks |
| Is there a limit on a donation amount? |
No |
– |
– |
No |
No |
Yes, $999,999 |
– |
No |
– |
No |
| Does your platform support text to give functionality? |
Yes |
– |
– |
Yes |
Yes |
Yes |
– |
Yes |
– |
Yes |
| What is your organization's PCI DSS compliance level? |
Level 1 |
– |
– |
Level 1 |
Level 1 |
Level 2 |
– |
Level 1 |
– |
Level 1 |
| Which PCI DSS Self-Assessment Questionnaire (SAQ) type would your clients be required to
complete when using
your giving solution? |
SAQ A |
– |
– |
SAQ A |
SAQ A |
SAQ A |
– |
SAQ A |
– |
SAQ A |
| If a church leaves to go to another service, will you provide their vaulted data in a
PCI
compliant manner?
|
Yes |
– |
– |
No |
No |
Yes |
– |
Yes |
– |
Yes |
| Is there a cost associated with this? |
No |
– |
– |
– |
– |
Yes |
– |
No |
– |
No |
| What type of support do you offer? |
24/7, Phone, Live Chat, Automated Response |
– |
– |
24/7, Email, Phone |
24/7, Email, Phone, Live Chat |
Email, Phone, Business Hours Only, Live Chat, Automated Response |
– |
Email, Phone, Business Hours Only, Live Chat |
– |
24/7, Email, Automated Response |
| Does your platform have a mobile app? |
No |
– |
– |
Yes |
Yes |
No |
– |
Yes |
– |
Yes |
| Are you currently adopting AI to enhance your platform? |
No |
– |
– |
Yes |
Yes |
Yes |
– |
Yes |
– |
Yes |
| Can you briefly describe how you are using AI to enhance your platform? |
– |
– |
– |
To empower administrators to gain insights, gather data, nurture generosity, and
streamline
workflows. |
It is in the roadmap for this year |
AI-powered Reporting |
– |
AI is used to create text and graphics for email blasts, allowing users to generate
content
like
images and
text suggestions. This feature is available for Drag & Drop Emails, and users can adjust
the
tone of the
text generated by AI |
– |
You can just prompt the system and it will generate reports for you |
| What is your company's ownership structure? |
Non-profit |
– |
– |
Privately held (founder owned) |
Privately held (private equity-owned) |
Privately held (venture capital-backed) |
– |
Privately held (private equity-owned) |
– |
Privately held (founder owned) |
| Additional Comments |
Integrates with Rock Mobile
SAQ A-EP with Rock Mobile |
– |
– |
In addition to Bitcoin, SecureGive enables churches to accept over 50 different
cryptocurrencies.
SecureGive’s Tap Kiosks let anyone on-site give quickly and easily
using Apple Pay,
Google
Pay,
or any debit
or credit card. |
24/7 support is for major incidents only. Our on-call engineers are automatically
alerted to
any
critical
issues all hours of the day/night. In addition, some members of our support team
proactively
monitor support
tickets on the weekends to ensure church services are not disrupted.
Regarding token
transfer/vaulted data, we will explore this by customer. It is something
we
have
done
before, but is not a formalized process/package we offer. So it is something we are open
to,
but
will be on
a case by case basis. |
Overflow Open API documentation coming soon. Overflow authenticates with your Rock
application via the native API. Additionally, we have a Rock Plugin coming to the Rock Shop
soon.
SAQ C-VT as required
Our donation limit is determined by product so we
can increase it anytime we want.
Our largest venture backer is a Kingdom-minded
organization and lender to Churches across America. We are Kingdom focused and Founder led.
Busineswire Article
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