2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Background Check

Ministry Defender Solutions (Safe Hiring Solutions)

Visit Website

8.8 / 10 10 Responses

AI Summarized Comments

Feedback on Ministry Defender Solutions (formerly Safe Hiring Solutions) is largely positive, with users appreciating its improved Rock RMS integration, competitive pricing, and strong customer service. Many churches transitioned from other providers like Checkr due to Safe Hiring’s customizable communication options and unique features like Arrest Alert, which reduces the need for frequent background checks. While the platform is generally effective and easy to ...

Clear Investigative Advantage

Visit Website

8.7 / 10 6 Responses

AI Summarized Comments

Feedback on Clear Investigative Advantage (CIA) is generally positive, highlighting its strong customer service, quick responsiveness, and effective integration with Rock RMS. Users appreciate the convenience of approving background check requests within Rock and the automatic attachment of results to individual profiles. However, some mentioned a lack of customization and occasional confusion due to the branding of emails sent from “CIA,” which has led to questi...

Protect My Ministry

Visit Website

7.7 / 10 32 Responses

AI Summarized Comments

Feedback on Protect My Ministry (PMM) is mixed, reflecting a balance of reliability and integration strengths with recurring frustrations around support, pricing, and clarity. Many users appreciate PMM’s solid Rock RMS integration—especially for handling background checks—and the ease it brings to volunteer management. The system is generally seen as functional, with responsive communication from the team in more recent experiences, and users are hopeful that the...

Ministry Safe

Visit Website

7.4 / 10 11 Responses

AI Summarized Comments

Feedback on MinistrySafe highlights a mixed experience, with strong appreciation for its high-quality child safety training resources, affordable background checks, and responsive customer service. Users value the platform’s role in supporting abuse prevention efforts and compliance, especially for ministries focused on child protection. However, many express ongoing frustration with the Rock RMS integration, citing unreliable performance, vague documentation, du...

Checkr

Visit Website

7.2 / 10 23 Responses

AI Summarized Comments

Feedback on Checkr highlights a generally positive experience with its integration, ease of use, and improved workflow efficiency for background checks. However, several concerns emerged, notably regarding limited email customization, high pricing—especially for Pro-level checks—and a perceived decline in customer service responsiveness. Some users reported unhelpful support interactions and onboarding difficulties, while others noted a shift toward less detailed...

SecureSearch

Visit Website

7.0 / 10 1 Response

AI Summarized Comments

Feedback on SecureSearch indicates mixed experiences, primarily centered around challenges with its pricing model and past limitations in Rock RMS integration. Some users found the per-background-check cost prohibitively high, especially when individual ministries bore the expense—occasionally resulting in extremely costly checks. Additionally, earlier versions of the integration were considered insufficiently functional or overly complex. However, there is ackno...

Verified First

Visit Website

10.0 / 10 1 Response

AI Summarized Comments

Feedback on Verified First is highly positive, with users praising the platform for delivering extensive, accurate background check data at a fair price. It is regarded as a valuable and cost-effective solution for churches needing reliable screening services.

HR Profile

Visit Website

10.0 / 10 1 Response

AI Summarized Comments

Feedback on HR Profile is succinct but positive, highlighting its easy integration with Rock RMS and excellent customer service, making it a smooth and supportive background screening partner for churches.

Communication

Clearstream

Visit Website

9.3 / 10 26 Responses

AI Summarized Comments

Survey responses about Clearstream reflect high overall satisfaction, particularly with its ease of use, strong Rock RMS integration, and exceptional customer service. Users praised its responsive and knowledgeable support team, seamless SMS functionality, transparent pricing—especially regarding shortcode registry—and helpful onboarding experience. The platform is viewed as user-friendly for both staff and volunteers, and many noted Clearstream as a preferred al...

Intulse

Visit Website

8.8 / 10 5 Responses

AI Summarized Comments

Feedback on Intulse is largely positive, emphasizing its seamless integration with Rock RMS, which has improved staff communication and efficiency. Users consistently praise the company’s responsive and helpful customer support. While some have experienced occasional platform issues or noted the high cost as a drawback, overall satisfaction remains strong, with the service seen as reliable, effective, and well-aligned with church communication needs. Enhanced rep...

Twilio

Visit Website

7.5 / 10 53 Responses

AI Summarized Comments

Feedback on Twilio highlights its reliability, cost-effectiveness, and robust functionality, especially once the platform is properly configured. Many users appreciate its seamless integration with Rock RMS, flexibility, and strong API capabilities. However, Twilio is frequently described as complex to set up, developer-heavy, and lacking user-friendly documentation—particularly around regulatory processes like 10-DLC registration. While some churches continue us...

Powered By Text

Visit Website

7.5 / 10 2 Responses

AI Summarized Comments

Feedback on Powered By Text (PBT) reflects a mixed initial experience, with users noting that while the team has been helpful, responsive, and pleasant to work with, the integration capabilities with Rock RMS did not fully meet expectations. Some features discussed during early meetings were not available at launch, leading to a sense of being misled. Users expressed a desire for improved integration to align with what was originally presented.

Finance

Generis

Visit Website

9.0 / 10 4 Responses

AI Summarized Comments

Feedback on Generis is consistently positive, with users commending their effective consulting services and their support in capital campaigns, both current and past. While Generis is not directly integrated with Rock RMS, respondents noted that the team demonstrates a solid understanding of Rock's capabilities, making them a valuable strategic partner for fundraising efforts.

Mortarstone

Visit Website

8.8 / 10 4 Responses

AI Summarized Comments

Feedback on Mortarstone is generally positive, with users highlighting its strong analytics capabilities, solid integration with Rock RMS, and overall reliability. While the platform is appreciated for delivering valuable insights and a seamless experience, some noted occasional API issues that can be difficult to resolve due to limited clarity in support processes. Despite this, overall satisfaction remains high among users.

Giving

Financial Vendors Survey

View the Results

My Well

Visit Website

9.7 / 10 22 Responses

AI Summarized Comments

Feedback on My Well is overwhelmingly positive, with users praising its seamless integration with Rock RMS, exceptional customer service, and the lowest processing fees available—enabling churches to redirect more funds to ministry efforts. The platform is noted for being stable, ministry-minded, and consistently improving with regular feature releases and responsive support. My Well is also recognized for its knowledgeable staff, ease of migration, and strong do...

Simple

Visit Website

9.5 / 10 34 Responses

AI Summarized Comments

Feedback on Simple is overwhelmingly positive, with users consistently praising its exceptional customer service, responsive support, and deep commitment to the Rock RMS community. Churches value its seamless integration with Rock, easy setup, user-friendly admin interface, and reliable performance across giving and financial processes. The Simple team is described as going above and beyond, often feeling like an extension of church staff due to their hands-on su...

Online Giving

Visit Website

9.0 / 10 5 Responses

AI Summarized Comments

Feedback on Online Giving is generally positive, with users appreciating its efficiency and exceptional customer service—especially their dedication to supporting smaller churches. Many found the platform reliable and were satisfied during their years of use. However, some chose to switch providers due to fees and limitations in integration capabilities. A few also noted challenges during the transition process, particularly around migrating recurring schedules a...

SecureGive

Visit Website

8.0 / 10 5 Responses

AI Summarized Comments

Feedback on SecureGive is generally positive, with users highlighting its long-standing reliability, excellent customer service, and strong performance in donation processing over many years. While some churches praised its effective integration with Rock RMS, others felt the integration was limited or lacking altogether. Despite a few rough release experiences, the overall consensus is that SecureGive is a trustworthy, user-friendly giving platform supported by ...

Pushpay

Visit Website

6.3 / 10 25 Responses

AI Summarized Comments

Feedback on Pushpay presents a complex but consistent narrative: it is widely appreciated for its strong and improving integration with Rock RMS, dependable functionality, and overall reliability in managing giving and financial workflows. Many users describe it as a trustworthy partner with good customer service and a user-friendly platform. However, significant concerns were raised regarding high costs, limited flexibility, incomplete data syncing into Rock, an...

Overflow

Visit Website

10.0 / 10 1 Response

AI Summarized Comments

Feedback on Overflow is limited but indicates that it is primarily used for stock and cryptocurrency giving. While detailed commentary is minimal, its specific use case suggests that it serves a niche but valuable role within churches’ broader giving strategies.

Kindrid

Visit Website

0.0 / 10 1 Response

AI Summarized Comments

Feedback on Kindrid reflects significant dissatisfaction, particularly following its acquisition by Ministry Brands. Users report a decline in service quality, citing a lack of full integration with Rock RMS that forces donors to manage giving through Kindrid’s platform rather than the church's own website. Additionally, concerns were raised about restrictive contract terms, including mandatory three-year agreements and early termination fees. As a result, Kindri...

WiFi Presence (Front Porch)

Visit Website

8.2 / 10 6 Responses

AI Summarized Comments

Feedback on WiFi Presence (Front Porch) highlights appreciation for the concept and potential of the tool—particularly its promise for tracking attendance and engagement through WiFi integration—but also reflects recurring challenges with reliability and implementation. Users note that technical issues often stem from hardware compatibility and frequent updates by device manufacturers, which can disrupt functionality. While the pricing is considered reasonable an...

Church Online Platform

Visit Website

7.8 / 10 28 Responses

AI Summarized Comments

Feedback on Church Online Platform (ChOP) reflects strong overall satisfaction, particularly with its reliability, ease of use, and value as a dedicated platform for online church services. Users praise its intuitive interface, interactive features like chat and prayer buttons, and consistent performance, especially for churches with robust digital teams. While many churches have used it since the early 2010s and describe it as a top choice for online ministry, o...

Missional Marketing

Visit Website

7.4 / 10 11 Responses

AI Summarized Comments

Feedback on Missional Marketing is highly positive, with users praising the team's helpfulness, expertise, and willingness to go the extra mile—especially in areas where internal technical skills may be lacking. Churches have found them particularly valuable for training staff in church-specific communication strategies and for running effective digital campaigns, such as Easter ads. While some noted that Missional Marketing could improve their familiarity with R...

Subsplash

Visit Website

6.3 / 10 27 Responses

AI Summarized Comments

Feedback on Subsplash is mixed, with many users recognizing it as a solid solution—especially for smaller churches—offering user-friendly mobile app capabilities, media tools, and basic website features. Churches appreciate its ease of setup, reliable support, and recent progress in improving Rock RMS integration. However, limitations around flexibility, customization, and data syncing have led several organizations to outgrow the platform or begin transitioning ...

Differential / Apollos

Visit Website

6.0 / 10 5 Responses

AI Summarized Comments

Feedback on Differential (Apollos) reveals a mix of strong appreciation for their innovative approach and partnership, alongside significant concerns about technical and data issues. Users value the team’s forward-thinking mindset, solid customer service, and the features offered by the platform. However, several respondents expressed dissatisfaction with high costs, limited customization, and problematic app behavior—including data integrity issues like duplicat...

Studio C

Visit Website

4.0 / 10 5 Responses

AI Summarized Comments

Feedback on Studio C is largely critical, with users expressing concerns about its high cost, limited value add, and reliance on full access to the Rock RMS database—raising security and operational concerns. While some appreciated the aesthetics of Studio C's templates, many felt the functionality it offers can already be achieved within Rock itself, given the right internal resources. Users also noted a lack of deep understanding of Rock's capabilities by the S...

Survey Processing Methodology

Reviews are displayed in descending order of their average rating. Providers that recieved less than 5 ratings are displayed under the rest, regardless of average rating.

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner [Partner Name]. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.

2025 Rock Integrated Services Survey

Background Check

Communication

Finance

Giving

Financial Vendors Survey

Other

Survey Processing Methodology