Learn how you can support Rock through our 2026 donation update!

2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

Clear Investigative Advantage

Background Check Visit Website
8.7 6 Responses

AI Generated Summary

Feedback on Clear Investigative Advantage (CIA) is generally positive, highlighting its strong customer service, quick responsiveness, and effective integration with Rock RMS. Users appreciate the convenience of approving background check requests within Rock and the automatic attachment of results to individual profiles. However, some mentioned a lack of customization and occasional confusion due to the branding of emails sent from “CIA,” which has led to questions from members. Despite this minor issue, the service is viewed as reliable and easy to use.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner Clear Investigative Advantage. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions Clear Investigative Advantage logo Clear Investigative Advantage
What is your company's ownership structure? Privately held (founder owned)
Which types of background checks do you offer? We offer employment and volunteer based background checks
What is the average turnaround time per request? For basic background checks you will typically see a same-day result. More thorough background checks that include county court searches within 3 business days. Our county average throughout the US is under 24 hours.
What types of customer support do you offer? Email, Phone, Business Hours Only, Live Chat
Do you offer risk management or awareness training videos for employees and volunteers? Yes
Do background check invitation emails to church employees or volunteers originate from Rock RMS, or are they sent directly from your (or your processor’s) platform? Sent from your platform
(If Other) Please explain where these invitation emails originate from. N/A
Does your integration with Rock RMS store sensitive personal data within Rock RMS or is sensitive information stored by your platform? Stored in your platform
(If Other) Please explain how personal data is stored. N/A
Does your processor utilize AI? No
(If Yes) Please explain what function AI serves in processing background checks. N/A
Is documentation publicly available? Yes
What is your company's pricing model? We have default package options for different levels of background checks and also offer customization.
Are there any setup or integration fees? No
Which compliance and security certifications does your company currently hold? CompliAssure Secured PCI DSS Compliance
Which technology platform does your company use to process background checks? HCL Domino
Comments We offer an optional, no-cost sexual abuse awareness training designed to help individuals and ministries recognize, prevent, and respond effectively to sexual abuse - this course includes (5) instructional videos totaling ~30 minutes, (4) quizzes, and a certificate of completion.
Financial Survey Results