Feedback on Checkr highlights a generally positive experience with its integration, ease of use, and improved workflow efficiency for background checks. However, several concerns emerged, notably regarding limited email customization, high pricing—especially for Pro-level checks—and a perceived decline in customer service responsiveness. Some users reported unhelpful support interactions and onboarding difficulties, while others noted a shift toward less detailed background check results and discomfort with Checkr's company values. Despite these issues, many appreciated its reliable API, fast processing, and simple setup, though some have transitioned to alternative providers or are exploring other options due to cost and support-related concerns.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has
refrained providing any ratings themselves. The overall ratings presented in this report
represent an average of the community's individual ratings. The comments provided by
participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner Checkr. Please summarize the comments in a way that is professional, concise, and
accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the
following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they
had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors
were omitted from the analysis. These ratings were deemed potentially biased due to a
perceived conflict of interest.