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2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

Checkr

Background Check Visit Website
7.2 23 Responses

AI Generated Summary

Feedback on Checkr highlights a generally positive experience with its integration, ease of use, and improved workflow efficiency for background checks. However, several concerns emerged, notably regarding limited email customization, high pricing—especially for Pro-level checks—and a perceived decline in customer service responsiveness. Some users reported unhelpful support interactions and onboarding difficulties, while others noted a shift toward less detailed background check results and discomfort with Checkr's company values. Despite these issues, many appreciated its reliable API, fast processing, and simple setup, though some have transitioned to alternative providers or are exploring other options due to cost and support-related concerns.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner Checkr. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions Checkr logoCheckr
What is your company's ownership structure? Privately held (venture capital-backed)
Which types of background checks do you offer? Checkr offers a wide range of background check screenings including: County, State and Federal Criminal Screenings, Employment and Education Verifications, Professional License Verifications, MVR, Drug Screenings, and International Screenings.
What is the average turnaround time per request? The average background check is completed in 24 hours but dependent on how many different screenings and the type of screenings that are included.
What types of customer support do you offer? 24/7, Email, Phone, Live Chat
Do you offer risk management or awareness training videos for employees and volunteers? No
Do background check invitation emails to church employees or volunteers originate from Rock RMS, or are they sent directly from your (or your processor’s) platform? Sent from your platform
(If Other) Please explain where these invitation emails originate from. N/A
Does your integration with Rock RMS store sensitive personal data within Rock RMS or is sensitive information stored by your platform? Stored in your platform
(If Other) Please explain how personal data is stored. N/A
Does your processor utilize AI? Yes
(If Yes) Please explain what function AI serves in processing background checks. Checkr uses AI to help customers better understand background check data, we have built tools to help you understand charge data and charge classifications so that report data is easy to read and you can quickly make a decision about the reported information. We do not use AI to make any decisions but help you make better decisions on background check data.
Is documentation publicly available? Yes
What is your company's pricing model? Consumption based, you only pay for completed background checks.
Are there any setup or integration fees? No
Which compliance and security certifications does your company currently hold? All of our compliance and security certifications and audit documentation is publicly available at this portal, it includes but is not limited to our SOC2 Type II certification, ISO27001 Certification, SOC 3 Reports and full App/API Reports. https://security.checkr.com/
Which technology platform does your company use to process background checks? All background checks are processed through Checkr and additionally Checkr has direct data connections and ownership of a large percentage of our data sources.
Comments Checkr's pricing is purely usage based, you only pay for completed background check reports and there are no subscription or platform fees.

We offer volume based discounts and you can completely customize your background check package to only run the screenings you need.
Financial Survey Results