Feedback on Simple is overwhelmingly positive, with users consistently praising its exceptional customer service, responsive support, and deep commitment to the Rock RMS community. Churches value its seamless integration with Rock, easy setup, user-friendly admin interface, and reliable performance across giving and financial processes. The Simple team is described as going above and beyond, often feeling like an extension of church staff due to their hands-on support and willingness to assist beyond their core responsibilities. While some users mentioned higher fees and a few limitations—such as weekly fund transfers and limited data granularity (e.g., campus designation)—the consensus is that the service quality, proactive communication, and relational approach more than justify the cost. Simple is seen not only as a trusted technical partner but also as a ministry-minded team that actively invests in the success of churches and the Rock ecosystem.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has
refrained providing any ratings themselves. The overall ratings presented in this report
represent an average of the community's individual ratings. The comments provided by
participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner Simple. Please summarize the comments in a way that is professional, concise, and
accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the
following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they
had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors
were omitted from the analysis. These ratings were deemed potentially biased due to a
perceived conflict of interest.