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2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

SecureSearch

Background Check Visit Website
7.0 1 Response

AI Generated Summary

Feedback on SecureSearch indicates mixed experiences, primarily centered around challenges with its pricing model and past limitations in Rock RMS integration. Some users found the per-background-check cost prohibitively high, especially when individual ministries bore the expense—occasionally resulting in extremely costly checks. Additionally, earlier versions of the integration were considered insufficiently functional or overly complex. However, there is acknowledgment that improvements may have been made since those initial issues.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner SecureSearch. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions SecureSearch logo SecureSearch
What is your company's ownership structure? Privately held (founder owned)
Which types of background checks do you offer? A full array of services without limitations, custom packages, custom due diligence per package, National Crim and SOR, County Courts, Statewide Repositories, Federal Courts, international, credit, MVR, Resum Verifications and more
What is the average turnaround time per request? 1-3 business days depending on the complexity
What types of customer support do you offer? Email, Phone, Business Hours Only
Do you offer risk management or awareness training videos for employees and volunteers? Yes
Do background check invitation emails to church employees or volunteers originate from Rock RMS, or are they sent directly from your (or your processor’s) platform? Sent from your platform
(If Other) Please explain where these invitation emails originate from. N/A
Does your integration with Rock RMS store sensitive personal data within Rock RMS or is sensitive information stored by your platform? Stored in your platform
(If Other) Please explain how personal data is stored. N/A
Does your processor utilize AI? No
(If Yes) Please explain what function AI serves in processing background checks. N/A
Is documentation publicly available? Yes
What is your company's pricing model? Cost for services or custom packages plus any access fees as a pass-through
Are there any setup or integration fees? No
Which compliance and security certifications does your company currently hold? All staff are FCRA level II certified. System that manages all background checks and form creation is PBSA accredited.
Which technology platform does your company use to process background checks? Clearstar plus custom API
Comments Training Videos: Child Abuse Prevention and Mandated Reporter Training, Preventing Bullying Training, Basic First Aid Training.

Emails can also originate from the Church email domain, versus our domain. AI tools are utilized in the system for organizing a 7-year view of each candidate for easy due diligence (SSN Trace parsing).

We specialize in creating custom solutions to the needs of the church. Custom workflows, new features, etc.
Financial Survey Results