2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Background Check

Ministry Defender Solutions (Safe Hiring Solutions)

Visit Website

8.8 / 10 10 Responses

AI Summarized Comments

Feedback on Ministry Defender Solutions (formerly Safe Hiring Solutions) is largely positive, with users appreciating its improved Rock RMS integration, competitive pricing, and strong customer service. Many churches transitioned from other providers like Checkr due to Safe Hiring’s customizable communication options and unique features like Arrest Alert, which reduces the need for frequent background checks. While the platform is generally effective and easy to ...

Clear Investigative Advantage

Visit Website

8.7 / 10 6 Responses

AI Summarized Comments

Feedback on Clear Investigative Advantage (CIA) is generally positive, highlighting its strong customer service, quick responsiveness, and effective integration with Rock RMS. Users appreciate the convenience of approving background check requests within Rock and the automatic attachment of results to individual profiles. However, some mentioned a lack of customization and occasional confusion due to the branding of emails sent from “CIA,” which has led to questi...

Protect My Ministry

Visit Website

7.7 / 10 32 Responses

AI Summarized Comments

Feedback on Protect My Ministry (PMM) is mixed, reflecting a balance of reliability and integration strengths with recurring frustrations around support, pricing, and clarity. Many users appreciate PMM’s solid Rock RMS integration—especially for handling background checks—and the ease it brings to volunteer management. The system is generally seen as functional, with responsive communication from the team in more recent experiences, and users are hopeful that the...

Ministry Safe

Visit Website

7.4 / 10 11 Responses

AI Summarized Comments

Feedback on MinistrySafe highlights a mixed experience, with strong appreciation for its high-quality child safety training resources, affordable background checks, and responsive customer service. Users value the platform’s role in supporting abuse prevention efforts and compliance, especially for ministries focused on child protection. However, many express ongoing frustration with the Rock RMS integration, citing unreliable performance, vague documentation, du...

Checkr

Visit Website

7.2 / 10 23 Responses

AI Summarized Comments

Feedback on Checkr highlights a generally positive experience with its integration, ease of use, and improved workflow efficiency for background checks. However, several concerns emerged, notably regarding limited email customization, high pricing—especially for Pro-level checks—and a perceived decline in customer service responsiveness. Some users reported unhelpful support interactions and onboarding difficulties, while others noted a shift toward less detailed...

SecureSearch

Visit Website

7.0 / 10 1 Response

AI Summarized Comments

Feedback on SecureSearch indicates mixed experiences, primarily centered around challenges with its pricing model and past limitations in Rock RMS integration. Some users found the per-background-check cost prohibitively high, especially when individual ministries bore the expense—occasionally resulting in extremely costly checks. Additionally, earlier versions of the integration were considered insufficiently functional or overly complex. However, there is ackno...

Verified First

Visit Website

10.0 / 10 1 Response

AI Summarized Comments

Feedback on Verified First is highly positive, with users praising the platform for delivering extensive, accurate background check data at a fair price. It is regarded as a valuable and cost-effective solution for churches needing reliable screening services.

HR Profile

Visit Website

10.0 / 10 1 Response

AI Summarized Comments

Feedback on HR Profile is succinct but positive, highlighting its easy integration with Rock RMS and excellent customer service, making it a smooth and supportive background screening partner for churches.

Survey Processing Methodology

Reviews are displayed in descending order of their average rating. Providers that recieved less than 5 ratings are displayed under the rest, regardless of average rating.

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner [Partner Name]. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.