Feedback on MinistrySafe highlights a mixed experience, with strong appreciation for its high-quality child safety training resources, affordable background checks, and responsive customer service. Users value the platform’s role in supporting abuse prevention efforts and compliance, especially for ministries focused on child protection. However, many express ongoing frustration with the Rock RMS integration, citing unreliable performance, vague documentation, duplicate records, and limited functionality beyond a single training workflow. The free plugin—originally built for another church—offers cost advantages but lacks robust support, making troubleshooting and customization difficult. Billing and processing delays were also noted as areas needing improvement. Despite these challenges, MinistrySafe remains a trusted and cost-effective solution for many churches, particularly for training purposes.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has
refrained providing any ratings themselves. The overall ratings presented in this report
represent an average of the community's individual ratings. The comments provided by
participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner Ministry Safe. Please summarize the comments in a way that is professional, concise, and
accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the
following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they
had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors
were omitted from the analysis. These ratings were deemed potentially biased due to a
perceived conflict of interest.