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2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

Ministry Safe

Background Check Visit Website
7.4 11 Responses

AI Generated Summary

Feedback on MinistrySafe highlights a mixed experience, with strong appreciation for its high-quality child safety training resources, affordable background checks, and responsive customer service. Users value the platform’s role in supporting abuse prevention efforts and compliance, especially for ministries focused on child protection. However, many express ongoing frustration with the Rock RMS integration, citing unreliable performance, vague documentation, duplicate records, and limited functionality beyond a single training workflow. The free plugin—originally built for another church—offers cost advantages but lacks robust support, making troubleshooting and customization difficult. Billing and processing delays were also noted as areas needing improvement. Despite these challenges, MinistrySafe remains a trusted and cost-effective solution for many churches, particularly for training purposes.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner Ministry Safe. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions Ministry Safe logo Ministry Safe
What is your company's ownership structure?Privately held (founder owned)
Which types of background checks do you offer?Pre-employment and volunteer background checks
What is the average turnaround time per request?3 business days
What types of customer support do you offer?Email, Phone, Business Hours Only, Live Chat
Do you offer risk management or awareness training videos for employees and volunteers?Yes
Do background check invitation emails to church employees or volunteers originate from Rock RMS, or are they sent directly from your (or your processor's) platform?Other
(If Other) Please explain where these invitation emails originate from.Our Background Check invitations can be sent directly from our platform, or from within Rock RMS.
Does your integration with Rock RMS store sensitive personal data within Rock RMS or is sensitive information stored by your platform?Stored in your platform
(If Other) Please explain how personal data is stored.N/A
Does your processor utilize AI?No
(If Yes) Please explain what function AI serves in processing background checks.N/A
Is documentation publicly available?No
What is your company's pricing model?We offer tiered packages, allowing organizations to select the option that best suits their unique needs. We do not believe in a one-size-fits-all solution, as Background Checks should be tailored to ministry positions. Volume discounts are available.
Are there any setup or integration fees?No, our plugin is free to enable and set up, but a MinistrySafe membership is required to use it.
Which compliance and security certifications does your company currently hold?MinistrySafe uses TazWorks, a secure background check processing platform that is SOC 2 and PCI DSS certified.
Which technology platform does your company use to process background checks?Tazworks
Comments We offer comprehensive Skillful Screening Training tailored for professionals involved in ordering and reviewing Background Checks. Our training programs also include specialized Background Check Training and Child Sexual Abuse Awareness Training created by experts, along with a variety of resources designed to support your screening needs. MinistrySafe can empower your ministry with the knowledge and resources to ensure a safer environment for those you serve.
Financial Survey Results