| What is your company's ownership structure? |
Privately held (founder owned) |
| Which types of background checks do you offer? |
Our industry-leading background checks are fully customizable to meet the unique needs of your organization. We offer three levels of volunteer background checks, each including multiple national database searches, as well as county and federal court searches. Additionally, we provide two levels of employment background checks, both featuring comprehensive county and federal screenings. |
| What is the average turnaround time per request? |
Three days |
| What types of customer support do you offer? |
Email, Phone, Business Hours Only, Live Chat |
| Do you offer risk management or awareness training videos for employees and volunteers? |
Yes |
| Do background check invitation emails to church employees or volunteers originate from Rock RMS, or are they sent directly from your (or your processor’s) platform? |
Sent from Rock RMS |
| (If Other) Please explain where these invitation emails originate from. |
N/A |
| Does your integration with Rock RMS store sensitive personal data within Rock RMS or is sensitive information stored by your platform? |
Stored in your platform |
| (If Other) Please explain how personal data is stored. |
N/A |
| Does your processor utilize AI? |
No |
| (If Yes) Please explain what function AI serves in processing background checks. |
N/A |
| Is documentation publicly available? |
Yes |
| What is your company's pricing model? |
Background checks are priced individually based on level needed for the organization MinistryDefender is serving. Training is tier based on annual volume needed. |
| Are there any setup or integration fees? |
No set up or integration fees. |
| Which compliance and security certifications does your company currently hold? |
SOC2 compliance |
| Which technology platform does your company use to process background checks? |
N/A |
| Comments |
We provide high-quality, expert-led Child Sexual Abuse Prevention Training at a cost-effective price, making it accessible for every organization or place of worship—regardless of size or budget. Our Tier base pricing allows a church access to both the volunteer and staff training. Our video training is intentionally designed to feel personal and engaging. Rather than a formal lecture or seminar, the content is delivered in a conversational style that makes volunteers feel like the presenter is speaking directly to them. Each presenter brings real-world experience: Student Pastor, Forensic interviewer, Two Sexual Abuse Prevention Trainers, including one who is a sexual abuse survivor. This adds both credibility and authenticity to the training as we strive to train your team well.
Information provided to MDS is encrypted both “in transit” (when the data is electronically transmitted over the internet) and while “at rest” (when data is stored on a server’s hard disk or other electronic storage medium). The connection to this site is encrypted and authenticated using TLS 1.2, ECDHE_RSA with P-256, and AES_256_GCM and is secured via https utilizing an SSL certificate, which is industry-standard operating procedure. SSL stands for Secure Sockets Layer, a global standard security technology that enables encrypted communication between a web browser and a web server, significantly increasing the protection of personal information. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Safe Hiring/MinistryDefender is hosted on Microsoft Azure and conducts regular penetration testing and SOC2 compliant. SOC2 is an auditing procedure that ensures service providers securely manage data to protect the interests of and privacy of clients.
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