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2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

Protect My Ministry

Background Check Visit Website
7.7 32 Responses

AI Generated Summary

Feedback on Protect My Ministry (PMM) is mixed, reflecting a balance of reliability and integration strengths with recurring frustrations around support, pricing, and clarity. Many users appreciate PMM’s solid Rock RMS integration—especially for handling background checks—and the ease it brings to volunteer management. The system is generally seen as functional, with responsive communication from the team in more recent experiences, and users are hopeful that the newer PMM 3.0 plugin will address long-standing issues. However, concerns were raised about high pricing, limited transparency around what is included in checks, and inconsistent customer service, especially during technical issues or when requesting account support. Earlier versions of the plugin were favored for their simplicity and direct integration, while newer versions introduced complexity and required additional logins. Overall, PMM remains a widely used solution with strong potential but would benefit from continued improvements in usability, innovation, and support responsiveness.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner Protect My Ministry. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions Protect My Ministry logo Protect My Ministry
What is your company's ownership structure? Privately held (private equity-owned)
Which types of background checks do you offer? Criminal, Driving, Drug, Continuous Monitoring, Personal and Professional reference checks, Credit, and any additional consumer reports as needed!
What is the average turnaround time per request? 24-48 hours on average
What types of customer support do you offer? Email, Phone, Live Chat
Do you offer risk management or awareness training videos for employees and volunteers? Yes
Do background check invitation emails to church employees or volunteers originate from Rock RMS, or are they sent directly from your (or your processor’s) platform? Sent from Rock RMS
(If Other) Please explain where these invitation emails originate from. N/A
Does your integration with Rock RMS store sensitive personal data within Rock RMS or is sensitive information stored by your platform? Other
(If Other) Please explain how personal data is stored. We have options for both - some churches don't want PII stored in Rock and for them we can store it on our platform (75% of clients choose this). For others, they prefer having that data themselves and we have an option for that as well.
Does your processor utilize AI? No
(If Yes) Please explain what function AI serves in processing background checks. N/A
Is documentation publicly available? Yes
What is your company's pricing model? We have both a la carte options where you pay as you go, as well as subscription options should you choose to have a fixed monthly or annual cost. We can customize based on volume and package preferences.
Are there any setup or integration fees? No
Which compliance and security certifications does your company currently hold? We have SOC2 and the latest security certifications for our platform, and we are accredited by the PBSA (Professional Background Screening Association) - a standard that less than 15% of all background check companies have attained.
Which technology platform does your company use to process background checks? We have our own system that serves as both the front and back-end operations called Ministry Mobilizer. We also utilize a proprietary 3rd party platform for research management and vendor assignment that is instrumental in our fulfillment and delivery.
Comments Protect My Ministry is the leading provider for background screening services in the faith-based sector and we are proud to partner with Rock! Serving almost 40% of the top 300 churches in the US, we customize packages and integration solutions to fit church needs and specialize in high-quality service through dedicated relationship managers and seasoned support staff.
Financial Survey Results