Feedback on Protect My Ministry (PMM) is mixed, reflecting a balance of reliability and integration strengths with recurring frustrations around support, pricing, and clarity. Many users appreciate PMM’s solid Rock RMS integration—especially for handling background checks—and the ease it brings to volunteer management. The system is generally seen as functional, with responsive communication from the team in more recent experiences, and users are hopeful that the newer PMM 3.0 plugin will address long-standing issues. However, concerns were raised about high pricing, limited transparency around what is included in checks, and inconsistent customer service, especially during technical issues or when requesting account support. Earlier versions of the plugin were favored for their simplicity and direct integration, while newer versions introduced complexity and required additional logins. Overall, PMM remains a widely used solution with strong potential but would benefit from continued improvements in usability, innovation, and support responsiveness.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has
refrained providing any ratings themselves. The overall ratings presented in this report
represent an average of the community's individual ratings. The comments provided by
participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner Protect My Ministry. Please summarize the comments in a way that is professional, concise, and
accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the
following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they
had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors
were omitted from the analysis. These ratings were deemed potentially biased due to a
perceived conflict of interest.