| What is your company's ownership structure? |
Privately held (founder owned) |
| Which types of background checks do you offer? |
Verified First provides a suite of background-check and verification products covering criminal history (county, state, federal, sex offender registry, etc.), identity validation (e.g. SSN trace, consent-based SSN verification), employment and education verifications, professional license and reference checks, motor vehicle and driving reports (including DOT / CDL / crash history), credit and financial reports (e.g. credit history, bankruptcies, liens), civil records (judgments, lawsuits), Vulnerable Abuse Registry searches, and sector-specific screenings (e.g. healthcare exclusion lists, OIG/SAM, telework). |
| What is the average turnaround time per request? |
24-48 hours. The total time can vary based on factors like the type of screen, court closures, and other external factors. |
| What types of customer support do you offer? |
Email, Phone, Business Hours Only, Live Chat, Automated Response |
| Do you offer risk management or awareness training videos for employees and volunteers? |
Yes |
| Do background check invitation emails to church employees or volunteers originate from Rock RMS, or are they sent directly from your (or your processor’s) platform? |
Other |
| (If Other) Please explain where these invitation emails originate from. |
Our background check invitations can be sent directly from our platform or from within Rock RMS. Invitations can also be branded to match your ministry. |
| Does your integration with Rock RMS store sensitive personal data within Rock RMS or is sensitive information stored by your platform? |
Other |
| (If Other) Please explain how personal data is stored. |
In line with its data retention policy, Verified First maintains information processed through its background screening application for a period of 24 months. After this period, data is purged from the system to comply with internal policies and regulatory requirements. |
| Does your processor utilize AI? |
No |
| (If Yes) Please explain what function AI serves in processing background checks. |
N/A |
| Is documentation publicly available? |
Yes |
| What is your company's pricing model? |
Pricing is customized pricing to fit your organization’s needs |
| Are there any setup or integration fees? |
Verified First does not charge an upfront fee to initiate services. There is no termed contract with or cancellation penalties, no minimum ordering requirements and no recurring monthly fees! |
| Which compliance and security certifications does your company currently hold? |
https://verifiedfirst.com/compliance/ |
| Which technology platform does your company use to process background checks? |
Accio Data |
| Comments |
Data Storage and Security: Verified First utilizes Amazon Web Services (AWS) to host its applications and associated services. AWS adheres to several security standards and frameworks, including SOC 1, SOC 2, SOC 3, ISO 9001, ISO 27001, ISO 27017, ISO 27018, ISAE 3402, FISMA, DIACAP, FedRamp, and PCI DSS Level 1. This infrastructure ensures that data is encrypted both in transit and at rest, with strict access controls and secure data retention policies in place to protect sensitive information.
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