2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Giving

Financial Vendors Survey

View the Results

My Well

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9.7 / 10 22 Responses

AI Summarized Comments

Feedback on My Well is overwhelmingly positive, with users praising its seamless integration with Rock RMS, exceptional customer service, and the lowest processing fees available—enabling churches to redirect more funds to ministry efforts. The platform is noted for being stable, ministry-minded, and consistently improving with regular feature releases and responsive support. My Well is also recognized for its knowledgeable staff, ease of migration, and strong do...

Simple

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9.5 / 10 34 Responses

AI Summarized Comments

Feedback on Simple is overwhelmingly positive, with users consistently praising its exceptional customer service, responsive support, and deep commitment to the Rock RMS community. Churches value its seamless integration with Rock, easy setup, user-friendly admin interface, and reliable performance across giving and financial processes. The Simple team is described as going above and beyond, often feeling like an extension of church staff due to their hands-on su...

Online Giving

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9.0 / 10 5 Responses

AI Summarized Comments

Feedback on Online Giving is generally positive, with users appreciating its efficiency and exceptional customer service—especially their dedication to supporting smaller churches. Many found the platform reliable and were satisfied during their years of use. However, some chose to switch providers due to fees and limitations in integration capabilities. A few also noted challenges during the transition process, particularly around migrating recurring schedules a...

SecureGive

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8.0 / 10 5 Responses

AI Summarized Comments

Feedback on SecureGive is generally positive, with users highlighting its long-standing reliability, excellent customer service, and strong performance in donation processing over many years. While some churches praised its effective integration with Rock RMS, others felt the integration was limited or lacking altogether. Despite a few rough release experiences, the overall consensus is that SecureGive is a trustworthy, user-friendly giving platform supported by ...

Pushpay

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6.3 / 10 25 Responses

AI Summarized Comments

Feedback on Pushpay presents a complex but consistent narrative: it is widely appreciated for its strong and improving integration with Rock RMS, dependable functionality, and overall reliability in managing giving and financial workflows. Many users describe it as a trustworthy partner with good customer service and a user-friendly platform. However, significant concerns were raised regarding high costs, limited flexibility, incomplete data syncing into Rock, an...

Overflow

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10.0 / 10 1 Response

AI Summarized Comments

Feedback on Overflow is limited but indicates that it is primarily used for stock and cryptocurrency giving. While detailed commentary is minimal, its specific use case suggests that it serves a niche but valuable role within churches’ broader giving strategies.

Kindrid

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0.0 / 10 1 Response

AI Summarized Comments

Feedback on Kindrid reflects significant dissatisfaction, particularly following its acquisition by Ministry Brands. Users report a decline in service quality, citing a lack of full integration with Rock RMS that forces donors to manage giving through Kindrid’s platform rather than the church's own website. Additionally, concerns were raised about restrictive contract terms, including mandatory three-year agreements and early termination fees. As a result, Kindri...

Survey Processing Methodology

Reviews are displayed in descending order of their average rating. Providers that recieved less than 5 ratings are displayed under the rest, regardless of average rating.

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner [Partner Name]. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.