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2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

SecureGive

Giving Visit Website
8.0 5 Responses

AI Generated Summary

Feedback on SecureGive is generally positive, with users highlighting its long-standing reliability, excellent customer service, and strong performance in donation processing over many years. While some churches praised its effective integration with Rock RMS, others felt the integration was limited or lacking altogether. Despite a few rough release experiences, the overall consensus is that SecureGive is a trustworthy, user-friendly giving platform supported by a responsive and competent support team.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner SecureGive. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions Secure Give logoSecureGive
What is your standard transaction fee structure, including percentage and any flat fees? Most churches using SecureGive see an effective rate of 2% or less. The complete rate breakdown is 2.5% + 30¢ for credit, 1.75% + 30¢ for debit, and $1.50 flat rate for ACH.
Are there any additional fees (setup, subscription, etc.)? Monthly Subscription (No Contract)
Does your platform allow the donor to cover the processing fee of the transaction? Yes
Does your platform integrate natively with Rock? Yes
Does your platform offer an API for custom integrations? Yes
Is documentation publicly available? Yes
Which of the following payments is your service able to handle? Credit Card, Debit Card, ACH, Apple Pay, Bitcoin, Stocks
Is there a limit on a donation amount? No
Does your platform support text to give functionality? Yes
What is your organization's PCI DSS compliance level? Level 1
Which PCI DSS Self-Assessment Questionnaire (SAQ) type would your clients be required to complete when using your giving solution? SAQ A
If a church leaves to go to another service, will you provide their vaulted data in a PCI compliant manner? No
Is there a cost associated with this? –
What type of support do you offer? 24/7, Email, Phone
Does your platform have a mobile app? Yes
Are you currently adopting AI to enhance your platform? Yes
Can you briefly describe how you are using AI to enhance your platform? To empower administrators to gain insights, gather data, nurture generosity, and streamline workflows.
What is your company's ownership structure? Privately held (founder owned)
Additional Comments In addition to Bitcoin, SecureGive enables churches to accept over 50 different cryptocurrencies.

SecureGive’s Tap Kiosks let anyone on-site give quickly and easily using Apple Pay, Google Pay, or any debit or credit card.
Financial Survey Results