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2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

Kindrid

Giving Visit Website
0.0 1 Response

AI Generated Summary

Feedback on Kindrid reflects significant dissatisfaction, particularly following its acquisition by Ministry Brands. Users report a decline in service quality, citing a lack of full integration with Rock RMS that forces donors to manage giving through Kindrid’s platform rather than the church's own website. Additionally, concerns were raised about restrictive contract terms, including mandatory three-year agreements and early termination fees. As a result, Kindrid is currently not recommended by respondents.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner Kindrid. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions Kindrid logoKindrid
What is your standard transaction fee structure, including percentage and any flat fees? Did Not Disclose
Are there any additional fees (setup, subscription, etc.)? –
Does your platform allow the donor to cover the processing fee of the transaction? –
Does your platform integrate natively with Rock? –
Does your platform offer an API for custom integrations? –
Is documentation publicly available? –
Which of the following payments is your service able to handle? –
Is there a limit on a donation amount? –
Does your platform support text to give functionality? –
What is your organization's PCI DSS compliance level? –
Which PCI DSS Self-Assessment Questionnaire (SAQ) type would your clients be required to complete when using your giving solution? –
If a church leaves to go to another service, will you provide their vaulted data in a PCI compliant manner? –
Is there a cost associated with this? –
What type of support do you offer? –
Does your platform have a mobile app? –
Are you currently adopting AI to enhance your platform? –
Can you briefly describe how you are using AI to enhance your platform? –
What is your company's ownership structure? –
Additional Comments –
Financial Survey Results