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2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

My Well

Giving Visit Website
9.7 22 Responses

AI Generated Summary

Feedback on My Well is overwhelmingly positive, with users praising its seamless integration with Rock RMS, exceptional customer service, and the lowest processing fees available—enabling churches to redirect more funds to ministry efforts. The platform is noted for being stable, ministry-minded, and consistently improving with regular feature releases and responsive support. My Well is also recognized for its knowledgeable staff, ease of migration, and strong documentation. While a few users noted occasional difficulty in getting clear answers or mentioned rising costs over time, the overall experience has been highly favorable, with many expressing gratitude for the value and savings it brings to their organizations.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner My Well. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions MyWell logoMy Well
What is your standard transaction fee structure, including percentage and any flat fees? Interchange pass through at published card-brand cost plus $0.05 and 1.5 basis points (0.015%).  These fees are passed through at My Well’s cost, typically resulting in 50% cost reduction compared to similar competing service providers.
Are there any additional fees (setup, subscription, etc.)? Monthly platform fee that varies depening on number of transactions.
Does your platform allow the donor to cover the processing fee of the transaction? Yes
Does your platform integrate natively with Rock? Yes
Does your platform offer an API for custom integrations? Yes
Is documentation publicly available? Yes
Which of the following payments is your service able to handle? Credit Card, Debit Card, ACH, Apple Pay, Google Pay, Bitcoin, Stocks
Is there a limit on a donation amount? No
Does your platform support text to give functionality? Yes
What is your organization's PCI DSS compliance level? Level 1
Which PCI DSS Self-Assessment Questionnaire (SAQ) type would your clients be required to complete when using your giving solution? SAQ A
If a church leaves to go to another service, will you provide their vaulted data in a PCI compliant manner? Yes
Is there a cost associated with this? No
What type of support do you offer? 24/7, Phone, Live Chat, Automated Response
Does your platform have a mobile app? No
Are you currently adopting AI to enhance your platform? No
Can you briefly describe how you are using AI to enhance your platform? –
What is your company's ownership structure? Non-profit
Additional Comments Integrates with Rock Mobile

SAQ A-EP with Rock Mobile
Financial Survey Results