2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Rock Integrated Vendor

Pushpay

Giving Visit Website
6.3 25 Responses

AI Generated Summary

Feedback on Pushpay presents a complex but consistent narrative: it is widely appreciated for its strong and improving integration with Rock RMS, dependable functionality, and overall reliability in managing giving and financial workflows. Many users describe it as a trustworthy partner with good customer service and a user-friendly platform. However, significant concerns were raised regarding high costs, limited flexibility, incomplete data syncing into Rock, and inconsistent support experiences—particularly during transitions or technical issues. Several churches expressed frustration with features like partial refunds, dual logins, and the need for separate gateways for events and missions due to integration limitations. There is also caution surrounding Pushpay’s ownership of competitive platforms like CCB, which raises questions about long-term alignment with Rock. While some churches continue using Pushpay due to legacy dependencies and donor retention concerns, others are considering alternatives for cost savings and more streamlined integration.

Learn More About our Survey Methodology

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner Pushpay. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

  1. Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
  2. Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.
Survey Questions PushPay logoPushpay
What is your standard transaction fee structure, including percentage and any flat fees? Varies by customer
Are there any additional fees (setup, subscription, etc.)? Varies by customer and products
Does your platform allow the donor to cover the processing fee of the transaction? Yes
Does your platform integrate natively with Rock? Yes
Does your platform offer an API for custom integrations? Yes
Is documentation publicly available? Yes
Which of the following payments is your service able to handle? Credit Card, Debit Card, ACH, Apple Pay, Venmo, Bitcoin, Stocks
Is there a limit on a donation amount? No
Does your platform support text to give functionality? Yes
What is your organization's PCI DSS compliance level? Level 1
Which PCI DSS Self-Assessment Questionnaire (SAQ) type would your clients be required to complete when using your giving solution? SAQ A
If a church leaves to go to another service, will you provide their vaulted data in a PCI compliant manner? No
Is there a cost associated with this? –
What type of support do you offer? 24/7, Email, Phone, Live Chat
Does your platform have a mobile app? Yes
Are you currently adopting AI to enhance your platform? Yes
Can you briefly describe how you are using AI to enhance your platform? AI will be implemented to enhance search and delivery of support articles, and supplement phone and email support with an AI chat agent.
AI solutions are in development to enhance data insights, streamlined workflows and ease of use.
What is your company's ownership structure? Privately held (private equity-owned)
Additional Comments 24/7 support for major incidents with on-call engineers automatically alerted to critical issues. In addition, members of our support team proactively monitor support tickets on the weekends to ensure church services are not disrupted.
Token transfers and vaulted data can be evaluated with customers on a case-by-case basis.
Financial Survey Results