2025 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Communication

Clearstream

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9.3 / 10 26 Responses

AI Summarized Comments

Survey responses about Clearstream reflect high overall satisfaction, particularly with its ease of use, strong Rock RMS integration, and exceptional customer service. Users praised its responsive and knowledgeable support team, seamless SMS functionality, transparent pricing—especially regarding shortcode registry—and helpful onboarding experience. The platform is viewed as user-friendly for both staff and volunteers, and many noted Clearstream as a preferred al...

Intulse

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8.8 / 10 5 Responses

AI Summarized Comments

Feedback on Intulse is largely positive, emphasizing its seamless integration with Rock RMS, which has improved staff communication and efficiency. Users consistently praise the company’s responsive and helpful customer support. While some have experienced occasional platform issues or noted the high cost as a drawback, overall satisfaction remains strong, with the service seen as reliable, effective, and well-aligned with church communication needs. Enhanced rep...

Twilio

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7.5 / 10 53 Responses

AI Summarized Comments

Feedback on Twilio highlights its reliability, cost-effectiveness, and robust functionality, especially once the platform is properly configured. Many users appreciate its seamless integration with Rock RMS, flexibility, and strong API capabilities. However, Twilio is frequently described as complex to set up, developer-heavy, and lacking user-friendly documentation—particularly around regulatory processes like 10-DLC registration. While some churches continue us...

Powered By Text

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7.5 / 10 2 Responses

AI Summarized Comments

Feedback on Powered By Text (PBT) reflects a mixed initial experience, with users noting that while the team has been helpful, responsive, and pleasant to work with, the integration capabilities with Rock RMS did not fully meet expectations. Some features discussed during early meetings were not available at launch, leading to a sense of being misled. Users expressed a desire for improved integration to align with what was originally presented.

Survey Processing Methodology

Reviews are displayed in descending order of their average rating. Providers that recieved less than 5 ratings are displayed under the rest, regardless of average rating.

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner [Partner Name]. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.