Feedback on Twilio highlights its reliability, cost-effectiveness, and robust functionality, especially once the platform is properly configured. Many users appreciate its seamless integration with Rock RMS, flexibility, and strong API capabilities. However, Twilio is frequently described as complex to set up, developer-heavy, and lacking user-friendly documentation—particularly around regulatory processes like 10-DLC registration. While some churches continue using Twilio due to its low cost and “just works” dependability, others have migrated to alternatives like Clearstream or Powered by Text, seeking easier interfaces, stronger customer support, and more ministry-focused solutions. Common frustrations include limited or impersonal support, high pricing for features like short codes, and difficulties in troubleshooting. Overall, Twilio is respected for its technical power and affordability, but many users would prefer a simpler, more relational experience tailored to church needs.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has
refrained providing any ratings themselves. The overall ratings presented in this report
represent an average of the community's individual ratings. The comments provided by
participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner Twilio. Please summarize the comments in a way that is professional, concise, and
accurate and in a single paragraph.
It's important to note that a very small subset of ratings was excluded from the analysis for the
following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they
had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors
were omitted from the analysis. These ratings were deemed potentially biased due to a
perceived conflict of interest.