Question

Photo of Mike Sipps

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Windows 11, Ranger driver and Canon CR190i

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We attempted to perform a technical refresh of our finance PC, which was running Windows 10 and working like a champ, but slow.  On the Windows 11 PC, the installation looked good, got the green light on the check scanner app, and it scans into a test batch, but will not upload an image. 

I tried the installation several times, but no luck.  In the Ranger app, I can see the image, but not in Rock.  Is anyone else using this combination of hardware and software?  I uninstalled and reinstalled while restarting between each step.  I went online and found the latest Ranger driver for the scanner.

Any information is appreciated, as I am still digging into this.


Mike

  • Photo of Jim Michael

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    There have been reported issues of Canon scanners not working properly on Win11 24H2. You might try the RANGER driver listed here to see if that fixes it.

  • Photo of Mike Sipps

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    So my problem was I was trying to scan checks using my admin account and W11 was blocking it, even with the firewall off, must be a defender thing?  

    I switched to a regular windows user account and I am able to scan checks.  This was not an issue in past version of windows when I installed scanners and i do not have any group policies that would do that.

    Install with admin, log into app with regular user account.

    That's my story and I am sticking to it...


    Mike