- Retainer Rating: 8.80
- Implementation Rating: 8.55
- Digital Rating: 7.80
- Managed Hosting Rating: 8.75
Overall, feedback on 9 Embers as a Rock RMS integrated partner is largely positive, highlighting their team’s responsiveness, expertise, and collaborative spirit. Many respondents praised individual team members, particularly for their technical knowledge, solution-oriented mindset, and consistent availability. Clients value their flexibility, especially in retainer-based support relationships, and several noted strong ongoing relationships across multiple projects. The general sentiment portrays 9 Embers as a capable and dependable partner, particularly strong in ongoing support and relationship management.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily and anonymously submitted by members of the community in response to one of three communicated requests. The responses were free from Rock Partner influence or solicitation, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the individual scores provided by the community.
The comments provided by participants have been consistently summarized using ChatGPT using the following prompt: Below are a series of comments from a survey we did on a Rock RMS integrated partner 9 Embers. Please summarize the comments in a way that is professional, concise, and accurate and in a single paragraph.
The summarized feedback was edited to remove specific references to any individuals or projects, or overtly negative sentiments.