The feedback on Differential / Apollos, a Rock RMS integrated partner, is mixed. Some respondents appreciate their expertise and innovative approach, and have had positive experiences working with them on custom app development. They are also praised for their good customer service and their commitment to rectifying any issues. However, there are concerns about the difficulty of integrating their mobile solution with Rock, with some users feeling that the process is more complex than initially represented. There are also reports of misrepresentation of their capabilities and development time, leading to dissatisfaction. Some users have experienced issues with broken content and unauthorized changes, which required high security access to resolve. Despite these challenges, some respondents appreciate the quality of their work, even if it comes at a higher cost.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.