The feedback on Mortarstone, a Rock RMS integrated partner, is mixed. Some respondents appreciate the customer support and easy integration with Rock, as well as the simplicity of the product. However, there are concerns about the necessity of Mortarstone's reporting features, as many believe that Rock's native functionality can provide similar insights. There were also issues raised about Mortarstone's request for excessive API permissions during setup and the burden placed on Rock admins to provide additional information. Some respondents found the information provided about individuals' net worth to be intrusive and potentially inaccurate. A few respondents also mentioned that the effectiveness of Mortarstone's tools and insights depends on having a proper internal staffing plan.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.