2023 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Background Check

HR Profile

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9.0 / 10 1 Response

AI Summarized Comments

Survey comments indicate that while some background check providers claim to integrate with Rock RMS, they only do so visually and not with the actual data. However, HR Profile has collaborated with a partner to develop a reliable and configurable integration that offers excellent background checks.

Checkr

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7.1 / 10 20 Responses

AI Summarized Comments

The feedback on Checkr, a Rock RMS integrated partner, is mixed. Users appreciate the quick and reliable integration, user-friendly interface, and the speed of their background checks. The support staff is also noted to be helpful. However, there are concerns about the lack of customization options, particularly with email templates. There were also some initial setup issues reported. The most significant concern among users is the high cost, with severa...

Clear Investigative Advantage

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6.6 / 10 8 Responses

AI Summarized Comments

The feedback on Clear Investigative Advantage (CIA) is mixed. Some users find it easy to use and appreciate the professional reports and affordable pricing. They also commend the fast response times and helpfulness in maintaining operations. However, there are criticisms about the user interface being poor and the process being very manual. Some users also found it difficult to get support on behalf of a client. Despite these issues, users report fewer p...

Protect My Ministry

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6.4 / 10 31 Responses

AI Summarized Comments

The survey comments indicate mixed reviews for Protect My Ministry's integration with Rock RMS. Some users found the service dependable and easy to work with, praising its consistent results and responsive support. However, others expressed dissatisfaction with the customer service, citing difficulties in getting straight answers and having to contact them multiple times. There were also concerns about the integration with Rock RMS, with some users findi...

Safe Hiring Solutions

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6.2 / 10 4 Responses

AI Summarized Comments

The feedback on Safe Hiring Solutions is mixed. Positive comments highlight their excellent customer service and the quality of their Learning Zone mandated reporter training videos. The Arrest Alert feature is also appreciated by the Director of Security. However, there are concerns about the interface not being as user-friendly as Checkr's and the presence of a few bugs. The Rock integration, which was a key selling point, was reportedly full of bugs a...

Verified First

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3.0 / 10 1 Response

AI Summarized Comments

The survey comments indicate that Verified First does not have an official integration with Rock RMS, but utilizes a browser add-on to incorporate a user interface into Rock. There is a concern regarding the cost control of background checks, as Verified First reportedly performs additional checks at their discretion and charges for them, rather than seeking client approval for these additional checks.

Communication

Clearstream

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9.1 / 10 15 Responses

AI Summarized Comments

The majority of the comments from the survey on Clearstream, a Rock RMS integrated partner, are positive. Users find the platform extremely easy to use and appreciate its seamless integration with Rock. Clearstream's customer service is highly praised for its responsiveness, helpfulness, and quick turnaround time in developing requested features. The platform's pricing is considered competitive compared to Twilio, especially considering the added value of...

Intulse

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8.2 / 10 5 Responses

AI Summarized Comments

The respondents are generally satisfied with Intulse as a Rock RMS integrated partner. They appreciate the reliable customer support and the functionality of syncing Rock contacts to a soft phone, despite the app's design not being the most appealing. However, some concerns were raised about the pricing structure. Overall, Intulse is viewed as a good vendor to work with, particularly for VOIP/Soft Phone needs.

Twilio

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7.4 / 10 53 Responses

AI Summarized Comments

Twilio is generally viewed as a cost-effective and reliable SMS service that integrates well with Rock RMS. Many users appreciate its affordability, non-profit discounts, and the fact that it is a powerful tool once set up. However, some users have expressed concerns about its customer service, finding it lacking unless a paid service plan is in place. The interface is considered more technical and may not be user-friendly for everyone. Some users have a...

Powered by Text

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6.0 / 10 1 Response

AI Summarized Comments

The feedback indicates satisfaction with the support provided by Powered by Text. However, concerns were raised about the high cost of the service and the complexity of the admin interface. Additionally, the lack of robust integration with Rock RMS was also highlighted as a drawback.

Finance

Generis

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7.8 / 10 4 Responses

AI Summarized Comments

The survey respondents generally view Generis as an effective partner for generosity campaign development, although some find their solutions somewhat standard. Many use Generis as consultants for capital campaigns, appreciating their insightful direction. Some respondents noted that they use Generis for large capital campaigns, but do not necessarily require the integration to Rock RMS as they can access necessary reports and information without it. Tho...

Mortarstone

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6.6 / 10 8 Responses

AI Summarized Comments

The feedback on Mortarstone, a Rock RMS integrated partner, is mixed. Some respondents appreciate the customer support and easy integration with Rock, as well as the simplicity of the product. However, there are concerns about the necessity of Mortarstone's reporting features, as many believe that Rock's native functionality can provide similar insights. There were also issues raised about Mortarstone's request for excessive API permissions during setup ...

My Well

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9.0 / 10 23 Responses

AI Summarized Comments

Overall, the feedback on My Well is positive. Customers appreciate the cost-effectiveness of the service, with many highlighting the low fees as a key benefit. The company's commitment to supporting churches and ministries is also frequently mentioned and highly valued. The quality of customer service is generally praised, although some customers have noted that communication could be faster. The integration with Rock RMS is seen as successful, with the ...

Simple

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9.0 / 10 23 Responses

AI Summarized Comments

The majority of the survey respondents have a positive view of Simple's integration with Rock RMS. They praise Simple's exceptional customer service, their willingness to go above and beyond for the Rock community, and their proactive approach to problem-solving. Respondents also appreciate Simple's commitment to developing new functionalities and their quick response times. The integration of Simple's product into Rock is highly valued, as is their abil...

Donorbox

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8.0 / 10 1 Response

AI Summarized Comments

The respondents found the Donorbox integration with Rock RMS to be easy to set up.

Tithe.ly

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7.7 / 10 3 Responses

AI Summarized Comments

The survey comments indicate that users find the Rock RMS integration with Tithe.ly easy to use and functioning well. However, there is some dissatisfaction expressed towards the overall company of Tithe.ly.

Kindrid

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7.3 / 10 3 Responses

AI Summarized Comments

The comments indicate a mixed response towards Kindrid and its competitor, MyWell. Some respondents prefer MyWell due to its better pricing and simpler text-to-give solution, which they find less cumbersome than web interfaces. However, others appreciate Kindrid for its commitment to inspiring generosity and providing value for its pricing. They commend Kindrid's infrastructure for its ability to handle large shifts in context, its effective API integrat...

Gyve

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7.0 / 10 1 Response

AI Summarized Comments

The majority of the feedback indicates that Gyve is primarily associated with Cass bank churches, suggesting that these organizations may find the most benefit from its use.

Online Giving

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6.6 / 10 5 Responses

AI Summarized Comments

The majority of the feedback on Online Giving is positive, with users finding it easy to work with, responsive to issues, and effective in resolving significant problems. However, some concerns have been raised about a perceived negative attitude towards Rock RMS in recent years, causing hesitation in recommending them. Additionally, while Online Giving has a strong technical stack, there is a preference for them to utilize Rock's text giving features an...

Pushpay

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5.5 / 10 24 Responses

AI Summarized Comments

The survey comments indicate mixed reviews about Pushpay's integration with Rock RMS. Positive feedback highlights the ease of integration, good customer service, and the reliability of the service. However, there are significant concerns about the high cost, aggressive sales tactics, and lack of full integration with Rock RMS. Some users also expressed dissatisfaction with the company's perceived lack of integrity and support when considering a switch t...

SecureGive

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5.3 / 10 6 Responses

AI Summarized Comments

The feedback on SecureGive, a Rock RMS integrated partner, is mixed. Some respondents appreciate their responsiveness and helpfulness, and note that their interface runs smoothly. However, there are concerns about their model not being the best anymore and a lack of forward-thinking. There are also conflicting views on its integration with Rock, with one respondent stating it works well, while another disagrees. Some respondents have not worked with Secu...

Payment Data Systems

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5.0 / 10 2 Responses

AI Summarized Comments

The feedback indicates dissatisfaction with Payment Data Systems' integration with Rock RMS, citing non-functionality and high costs. The respondents also noted that this vendor transitioned from Arena to Rock RMS. Despite these issues, it was acknowledged that Payment Data Systems had a ministry-focused approach during their engagement, although they are reportedly no longer investing in Rock-related tools.

Vision2Systems

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2.5 / 10 2 Responses

AI Summarized Comments

The feedback suggests that Vision2Systems' product is more competitive than complementary to Rock RMS. The sales team is perceived as passive-aggressive and overly professional for ministry work. Additionally, the respondent mentioned that they discontinued using Vision2Systems about 5-6 years ago due to its clunky system that required modernization. However, they acknowledged the possibility of improvements in the system since then.

Other

Church Online Platform

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7.7 / 10 22 Responses

AI Summarized Comments

The Church Online Platform (CHOP) is generally viewed as a valuable resource, particularly for its cost-effectiveness as a free solution. Users appreciate its functionality and the team's responsiveness to issues. However, some users have experienced difficulties with the integration of CHOP with Rock RMS, particularly with the consistency of the plug-in and the Open Id setup. Some users also expressed a desire for more customization options, such as the...

Differential / Apollos

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7.2 / 10 8 Responses

AI Summarized Comments

The feedback on Differential / Apollos, a Rock RMS integrated partner, is mixed. Some respondents appreciate their expertise and innovative approach, and have had positive experiences working with them on custom app development. They are also praised for their good customer service and their commitment to rectifying any issues. However, there are concerns about the difficulty of integrating their mobile solution with Rock, with some users feeling that th...

Front Porch

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6.8 / 10 12 Responses

AI Summarized Comments

The feedback on Front Porch, a Rock RMS integrated partner, is mixed. Some respondents appreciate the insights it provides on physical presence on campus and its compatibility with most WiFi vendors. They also commend the quality of the data it provides, despite its high cost. However, there are concerns about the difficulty of integrating it with certain phone providers and WiFi systems. Some respondents also express discomfort with the tracking aspect ...

Subsplash

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5.4 / 10 21 Responses

AI Summarized Comments

The feedback on Subsplash, a Rock RMS integrated partner, is mixed. Some users appreciate the service provided, noting that it is a good solution for small churches and a great first app platform. They also commend the team for not overpromising and delivering a functional product. However, there are concerns about the cost, particularly for larger churches, and the lack of full integration with Rock. Some users have experienced issues requiring assistan...

Studio C

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4.8 / 10 4 Responses

AI Summarized Comments

The comments suggest dissatisfaction with Studio C's integration with Rock RMS. The respondent feels that Studio C does not fully understand how Rock operates, despite offering a decent middleware option. They criticize Studio C's marketing and program promotion services, stating that they have not increased congregation interaction as promised. They also express concerns about the high implementation costs, monthly usage charges, and the requirement for...

Survey Processing Methodology

Reviews are displayed in descending order of their exact (non-rounded) rating, which is the average of the ratings given by the reviewers.

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.